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IN-HAND/EXTRAS SALES
PRESALES
PAYMENT
SHIPPING & ADDRESS CHANGES
PRODUCTION
PIN GRADING & QUANTITY
SHARING FT/ISOs
IS THIS PIN IN PRODUCTION / AVAILABLE / SOLD OUT?
DO YOU TRADE YOUR PINS?
CAN I ASK FOR BUSINESS ADVICE?

IN-HAND/EXTRAS SALES

ALL PINS HAVE IN-HAND EXTRAS. All pins (both presale and in-hand) are sold on Shopify. In-hand sales are generally announced on Tuesdays with sales on Saturdays. If you do not see a dedicated IG post for that design, I have not announced/sold it yet, so please wait until it is posted.

It is not possible to reserve a pin beforehand, nor can pins be held and paid for late. Listings are made available at the announced time only. If an in-hand sale with a per-person limit does not sell out the day of its release, you are welcome to purchase more later on. If you are found attempting to flip/resell an item you've purchased from me before I have shipped it to you, your order will be canceled (applies to both presale and in-hand).

If you miss an in-hand item and it is now indicated as sold out, please tag my @pinsonmain.iso account in an ISO (“in search of”) story on Instagram and I can share it. Once a pin (or a grade of a pin) says sold out, it is sold out. Please note that I cannot reshare your stories if your account is set to private. I occasionally offer restocks but this is never guaranteed (and if I have already restocked something once, it is extremely unlikely that I will a second time).

PRESALES

Payments are due by the date and time specified on IG, no exceptions. Presales must be purchased individually as I am not able to do holds. The additional shipping will be invoiced to you before fulfillment if you check out with two separate presale designs in one order, as they cannot be guaranteed to both be ready at the same time.

Reselling of presale pins/spots is prohibited and will result in your pending presales being canceled and refunded (and repeated violation will result in being blocked). Presale payments are not refundable, as the payments are promptly forwarded to the factory to fund production.

Presalers will be sent A Grades first, then B Grades if supplies run out, in order of payment received. (Presale is generally your best, and sometimes only, chance to receive an A Grade.)

If you are not comfortable with any of these factors, please wait for the in-hand extras sale.

PAYMENT

My shop accepts all cards for payment. No pay-in-4 or PayPal. Shop Pay can securely store your shipping and payment information for quicker checkout. Please enter into all purchases thoughtfully, as refunds are only granted for specific extenuating circumstances which do not include buyer remorse. Refunds will be minus the credit card processing fee except in the case of PinsOnMain cancelling production on a presale after collecting its payment. I do not accept payments past their stated deadlines (for presales, pin board invoices, etc).

SHIPPING & ADDRESS CHANGES

Shipping is by USPS (UPS is offered for some international destinations only), and cost increases based on estimated weight/volume.

All international orders will have the accurate value indicated on the customs label. Buyers will be responsible upon delivery for any VAT charges.

Orders ship on Mondays and Fridays, no holds. This means orders cannot be held to be shipped later/combined with another order you intend to place at a later date. Only items purchased together will ship together.

If a package is returned to me because you did not pick it up from your post office within the window of time that they hold items, a new shipping invoice will need to be generated and paid so that I can ship it to you again.

If a package gets lost during transit and I have more of that item available, I can file an insurance claim and send you another pin after the refund is processed to me. If I do not have more of that item available, the resolution will be for you to file the claim and be refunded. For domestic U.S. orders, the USPS deadline to file a claim is 60 days after the mailing date for Ground Advantage and Priority (365 days for APO/FPO), so you must contact me before that time frame passes or I cannot help with a resolution. For international orders, a claim cannot be filed until 40 days after the shipping date. Claims cannot be filed for orders where the tracking says "delivered".

ADDRESS CHANGES (PRESALES ONLY): If your address changes after purchasing a presale with me, please send me your updated information as soon as possible. When I email the group that the pins are in transit to me, that is effectively “last call” to reach out to me about an address change. If a package is already on its way to your old address, you will need to promptly sign up for USPS mail forwarding or request USPS’s “Package Intercept” which is a paid service.

PRODUCTION

Pin production takes several months (often 4-6) and the time frame varies depending on design complexity, which manufacturer is producing it, and how long it takes to get the colors right during the sample phase. An exact time frame cannot be guaranteed. The physical pin will differ in appearance from the 2D art proof, especially if effects like translucent enamel are included. Some color variation will always occur due to the custom nature of the enamel paint.

Current production updates are visible in the “Current Status” story highlight on Instagram, and the Trello board logs all past updates for each design.

PIN GRADING & QUANTITY

I have a fairly strict grading policy, but please keep in mind that all pins are made by hand. PinsOnMain pins are quality checked in natural daylight. Examining an enamel pin (even an A Grade) up close in the light or at an angle will reveal fine lines and other minor variations and imperfections that are an expected feature of their production processes and should not be considered "flaws".

Imperfections can include: light scratches, texture/inconsistency in metal lines, stray glitter flecks, pin pricks, minor flaws to screenprint such as incomplete paint transfer or minor smudging.

A GRADE: The fewest/most minor variations. Any imperfections will be visible only on close inspection in the light.

B GRADE: Includes flaws which are small but visible at normal view.

C GRADE: Multiple or larger/more easily noticeable flaws. Will not include significantly flawed or missing details that detract from overall appearance, such as large issues with character faces, large miscolored areas, etc.

Pins not composed of colored hard enamel (e.g. metal-only 3D molded pins, clear or stained glass pins, etc) are not subject to the types of flaws listed above, and as such they will simply be graded as either Standard or Minor Flawed.

The back side of pins are not graded. Loose pin posts are not a flaw. Pins lower than C Grade are either sold as magnets or disposed of. I cannot provide individual photos of available pins or allow you to choose your specific piece. Please use this grading system as a reference and choose the grade you are comfortable with accordingly.

All pins sold from 2019 to 2023 were Limited Edition and not restocked with the exception of a small handful of designs (mainly mini pins) that were Open Edition and restocked a few times.

From 2024 onward, restock is possible if there turns out to be a very high demand, but this is infrequent and not guaranteed, so please do not assume that more will be made later. Restock requires: sufficient evidence of high demand, the pin's mold still being available with the factory, and no excessive change in its production cost since the original order.

SHARING FT/ISOs

Your Instagram account must be public for me to be able to share stories you tag me in. Please tag @pinsonmain.iso

I reshare ISOs for anything I no longer have available myself. You're welcome to use my photos. If you wish to use my customers' photos, please comment or DM them to ask their permission.

I reshare FT and FS with the following conditions: The pin must be in your possession and the photo must be of your individual pin and not my stock photo. Please note I will not share FS if I still have the pin for sale myself, if you only accept unprotected payment (such as PayPal FF or the like) and/or if it is encouraging an inflated price (auctions/offers).

IS THIS PIN IN PRODUCTION / AVAILABLE / SOLD OUT?

In production: Pins that are in production can be found in my “Current Status” IG story highlight, and on my Trello board.

Available/sold out status: Pins that have been posted for in-hand sale will say “sold out” in their IG post caption when they are no longer available. They are also indicated as either for sale or sold out on the Pin Library page of my Shopify.

DO YOU TRADE YOUR PINS?

Yes. I only trade my pins for my specifically posted ISOs (please find this on IG).

CAN I ASK FOR BUSINESS ADVICE?

Due to the substantial amount of time and money that I have invested in myself over the years, I am not able to share things like my manufacturer contacts or business processes. It's genuinely important to know that not everyone's circumstances or experiences are the same, so what may be working for me may not work for another and vice versa. I am happy however to discuss more general topics/advice, when and where my time permits it.