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PIN SALES & PRESALES
PAYMENT
SHIPPING
PIN PRODUCTION
PIN GRADES
PIN QUANTITIES
SHARING FT/ISOs
IS THIS PIN IN PRODUCTION / AVAILABLE / SOLD OUT?
DO YOU TRADE YOUR PINS?
CAN I ASK FOR BUSINESS ADVICE?

 

PIN SALES

All pins (both presale and in-hand) are sold in my Shopify store. Sales are scheduled and announced ahead of time. If you do not see an announcement, I do not yet have date/time/specs/price info to share, so please wait.

It is not possible to reserve or pay for a pin beforehand, nor will I hold pins for you to pay late. Pins are made available at the announced time only. If an in-hand sale with a per-person limit does not sell out the day of its release, you are welcome to purchase a second one later on. If you are found attempting to "flip" (resell for profit) an item you've purchased from me before I have shipped it to you, your order will be canceled.

If you miss an in-hand item and it is now indicated as sold out, please tag me in an ISO (“in search of”) story on Instagram and I can share it. Once a pin (or a grade of a pin) says sold out, it is sold out. Please note that I cannot reshare your stories if your account is set to private.

Key points about PRESALE: Payments are due by the date specified on IG.  Two instances of failure to pay and/or backouts (such as deleting claims) will result in a 3-month ineligibility for PinsOnMain presales (any second ban is permanent). If you are waitlisted for a presale spot and then contacted about it, you have 24 hours to respond. Presales must be purchased individually, and separately from in-hand items as I am not able to do holds. The necessary shipping will be invoiced separately if you check out with two separate presale designs in one order, as they cannot be guaranteed to both be ready for fulfillment at the same time. Reselling of presale pins/spots is prohibited (and repeated violation of this rule may result in being blocked). Presale payments are not refundable, as the payments are immediately forwarded to the factory to fund production. Production takes several months and exact length of time cannot be predicted. The physical pin will differ in appearance from the 2D art proof, especially if effects like translucent enamel are included. Presalers will be sent A Grades first, then B Grades if supplies run out, in order of payment received. If you are not comfortable with any of these factors, please wait for the in-hand extras sale.

Presale only address changes: If your address changes after purchasing a presale with me, please send me your updated info as soon as possible. It’s not necessary to wait until the pin has finished production. When I email the group that the pins are in transit to me, that is effectively “last call” to reach out to me about an address change. If a package is already on its way to you with an address that is old, you will need to promptly sign up for mail forwarding or request USPS Package Intercept which is a paid service.

 

PAYMENT

My shop accepts all cards for payment. Pay in 4 and PayPal are not accepted, but Paypal Cash Card or PayPal Mastercard are. Optionally, Shop Pay can securely store your shipping and payment information for quicker checkout. Refunds will be minus the credit card processing fee except in cases of cancelling presale production. Please enter into all purchases thoughtfully, as refunds are only granted for specific extenuating circumstances which do not include buyer remorse.

 

SHIPPING

Shipping is by USPS, and is based on weight.

US: $5+

Canada: $17+

UK: $19+

EU: $22+

Other: $21+

All international orders will have the accurate value indicated on the customs label. UK buyers will be responsible upon delivery for any VAT charges. 

Orders ship promptly, no holds please (meaning: orders cannot be held to be combined with another order you intend to place at a later date, and in-hand items may not be purchased in the same cart as a presale, as I cannot hold the in-hand portion of the order aside for an extended time). Only items purchased together will ship together. (Multiple presales cannot be combined into one order, as multiple designs cannot be guaranteed to be ready for fulfillment at the same time. When this is not followed, the additional shipping will be invoiced to you when the second design is completed.)

Address changes are not accepted after ordering for in-hand purchases (only presales), so please be sure you enter your address correctly at checkout. If a package is already on its way to you with an address that was not entered correctly at checkout, you’ll need to request USPS Package Intercept, which is a paid service. (The alternative is to wait for it to be returned to sender and pay for new shipping with me, but packages are generally only returned if the given address does not exist.)

If a package is returned to me because you did not pick it up from your post office within the window of time that they hold items, a new shipping invoice will need to be generated and paid so that I can ship it to you again.

Missing/undelivered orders: If a domestic (U.S. destination) package gets lost during transit and I have more of that item available, I can file a USPS refund claim and send you another pin after the refund is processed to me. If I do not have more of that item available, the resolution will be for you to file the claim and be refunded. The USPS deadline to file a claim is 60 days after the mailing date for Ground Advantage and Priority (365 days for APO/FPO), so you must contact me before that time frame passes or I cannot help with a resolution.

Please note that there is NO system for recovery of lost/damaged international USPS First Class packages unless you choose the shipping option with add-on insurance at checkout.

 

PIN PRODUCTION

Pin production takes several months (most often 3-5 months) and time can vary greatly depending on design complexity and which manufacturer is producing it. Additionally, there will always be some variation between the art for a pin and the look of the final physical product. Some effects cannot be accurately displayed in the proof, and some color variation will always occur due to the custom nature of the enamel paint.

Current production updates are visible in the “Current Status” story highlight on Instagram, and the Trello board.

 

PIN GRADES

I have a fairly strict grading policy, but please keep in mind that all pins are made by hand. PinsOnMain pins are quality checked in natural daylight. Examining an enamel pin (even an A Grade) up close under a bright light will reveal fine lines and other minor variations and imperfections that are an expected feature of their production processes and should not be considered "flaws".

A GRADE: The fewest/most minor variations. Any imperfections will be visible only on close inspection.

B GRADE: Includes flaws which are small but identifiable at normal view.

C GRADE: Multiple or larger and/or more easily noticeable flaws of any kind. Will not include significantly flawed or missing details that detract from overall appearance, such as large issues with character faces.

Normal imperfections generally include pin pricks, light scratches/scuffs, minor texture/inconsistency in metal plating surfaces, stray glitter flecks, and minor flaws to screenprint such as incomplete paint transfer or smudging.

NOTE: Pins not composed of colored hard enamel (e.g. metal-only 3D molded pins, clear or stained glass pins, etc) are not subject to the types of flaws listed above, and as such they will simply be graded as either Standard or Minor Flawed.

The back side of pins are not graded. Loose pin posts are not a flaw. Pins lower than C Grade are either sold as magnets or disposed of. I cannot provide individual photos of available pins or allow you to choose your specific piece. Please use this grading system as a reference and choose the grade you are comfortable with accordingly.

 

PIN QUANTITIES

All pins made pre-2021 were sold as a single batch/release only, other than occasional "open edition" small pins which were restocked multiple times.

From 2024 onward, for all pins one restock is possible if there turns out to be a very high demand, but this is very infrequent and not guaranteed, so please do not assume that more of any pin will be made later.

 

SHARING FT/ISOs

Your Instagram account must be public for me to be able to share stories you tag me in. Please tag @pinsonmain.iso

I reshare ISOs for anything I no longer have available myself. You're welcome to use my photos. If you wish to use my customers' photos, please comment or DM them to ask their permission.

I reshare FT and FS. Pins must be in your possession and photos must be of your individual pin. Please note I will not share FS if I still have the pin for sale myself, if you only accept unprotected payment (such as PayPal FF) and/or if it is encouraging an inflated price (auctions/offers).

 

IS THIS PIN IN PRODUCTION / AVAILABLE / SOLD OUT?

Please check the caption of the Instagram post on that design, my “Current Status” story highlights (also on Instagram), and/or the Pin Library page of my website to know the status of a specific pin.

 

DO YOU TRADE YOUR PINS?

At this time I am only trading my pins for my specifically posted ISOs.

 

CAN I ASK FOR BUSINESS ADVICE?

I understand that starting a small business that involves outsourcing the production of your products is quite complex, but I do ask that you respect the huge amount of time and money that was invested for me to establish myself, and understand that I am not currently able to divulge my contacts or processes. It's also important to know that not everyone's circumstances or experiences are the same, so what may be working for me may not work for another and vice versa.